Frequently Asked Questions

As we move into a digital world, technology presents us with a multitude of risks. Some of these can be obvious, but others can be harder to spot.

The purpose of this product is to help building owners, occupiers and managers to take the first step in managing this risk.

At the heart of the product is a regularly reviewed and detailed list of the digital risks that you and your building may face, a quarterely update on what is happening across the market and guidance of where else to go.

As buildings use ever more technology, there are many benefits, but also many risks. Not having a process in place to manage them if you own, occupy or manage a large property is likely to lead at best to delays, costs and uncertainty and at worst safety implications, reputational damage and significant fines.

Reducing risks before they happen is very often relatively easy and low cost. Dealing with unwanted events after they happen is usually difficult and costly. Dealing with the digital risks you face today will serve your building, business, staff and customers well in the future.

No. There will always be some digital risks in a building, but having a digital risk register and process in place will help you identify the risks that you do face, have plans in place to manage them if something does go wrong and allow you to take steps now to minimise those risks.

Buildings face many risks and having a risk register in place is a really valuable step. The aim of this product is to enable you to build the new digital risks that your building may face into your existing risk process.

If you already have a process in place, we would not suggest creating a new one just for digital risks, but rather to use our content to make sure your register is up to date and inclusive.

For those who do not have a risk register or process in place, we do provide recommended templates and processes to help you on your way.

These are both excellent starts, but digital risk is about all of the risks that you might face from the use of technology including on business models, user experience or reputation.

The professional content is subscribed for on a building or portfolio basis. If you have signed up for a single building, it may only be used for that building.

If you wish to use for an additional building, or a portfolio, then a new account needs to be set up with a new email address.

A building license allows you to use the content for a single building only and this includes sharing with all involved stakeholders. Those stakeholders may not use the content for management of any other buildings.

We define a property portfolio as a group of 2 or more properties owned by a single legal entity.

For the avoidance of doubt, the occupier license covers all buildings occupier by that occupier including where it is owned by them.

Absolutely – it is essential that you have a good understanding about the digital risks that you face in the buildings that you use.

Identifying and understanding these can help you operate all of your buildings much more effectively and can also be the basis of conversations with the landlord where necessary.

If you are an occupier and license the toolkit, the license covers all of the buildings that you use and can be shared with any relevant party involved with those buildings, such as the landlord.

For the avoidance of doubt, the if licensed content is shared with additional companies for the purpose of managing the occupiers property, it may only be used for the management of those properties for the benefit of the occupier, and may not be shared with other buildings or tenants.

You can share the professional content with all stakeholders involved with the building or portfolio (depending on the license that you subscribed to). Digital risk normally covers many companies and stakeholders, so the ability to share is important.

However, it is important to note that the use is only for that building / portfolio and should not be used for buildings / portfolios it is not licensed for.

Every building is unique and so it is important that the risks are considered from a building point of view. The information about a building can be shared with other building stakeholders, but we ask that a single person is allocated to each license so that there is transparency about the process and a single point of contact.

At this time, every license needs a different email address associated with it for audit purposes.

At the heart of this toolkit are the risks themselves. We have brought together a wide range of expertise to make sure that you have a comprehensive view of the risks that your building or portfolio may face and to stay up to date with what is happening in the market.

However, knowing the risks is only the start and we want to make sure that you have all of the tools at your finger tips to help you get started with managing them. That is why we have provided a range of different templates and tools for to use to save time and to help you navigate the detail that you need depending on where you are on the journey.

Subscribing to this toolkit helps you identify a comprehensive list of things that you need to consider for your building, will keep you up to date with market trends and puts all of the tools that you need at your fingertips if you need them.